Implantation of a method for defining service levels according to ITIL V3
12/2009
From 2009 to 2010, SYNAIRGIS implemented a methodology for the definition of ICT service levels according to the ITIL V3 framework for a large Quebec company.
The project included a detailed study of the client’s context and requirements, the definition and implementation of processes and procedures and the design of document templates. The methodology was designed using Microsoft Visio and presented in a dynamic and practical online format.
Fifty users were trained in the basic ITIL V3 concepts and fifteen in the complete methodology. This project was integrated as part of a dynamic optimization of the company’s information and communication technology management
