Documenting standardized incident management process
01/2015
In 2015, our team drafted an Incident Management Process Guide for our clients. The Guide details all the activities of the process and respects the ITIL V3-2011 reference framework. The processess were verified with ITChapter, an Axelos partner in Canada
The Guide includes the following elements :
- Presentation of basic principles and definitions
- Details of the roles involved in the process
- Presentation of the high level flowchart
- Presentation of detailed activities and roles involved through standardized procedures
- Summary table of activities breakdown by role : RACI
The Guide is now part of our in-house standardized tools.
SIMILAR PROJECTS
- Design of an IT service management process for a large bank using the ITIL V3 framework [ see ]
- Documenting the standardized change management process [ see ]
- Documenting the standardized production management process [ see ]
- Documenting the standardized problem management process [ see ]
- Documenting the standardized service request management process [ see ]
